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Stopping Business Computer Disasters – By Remote Control
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One of the most frustrating and costly problems for a business occurs when it’s computer system fails – whether it simply locks up, freezes or the email system collapses.
It can cost any business thousands of dollars and hours or days in lost productivity.
Now, a Sutherland based company, Motive IT, takes the anguish and cost out of those potential catastrophes by providing a unique preventative monitoring and computer management service – using sophisticated remote access to computer systems.
“We combine the remote access to a business’s computer network with phone and on-site support to spot and fix problems before they can cause financial and other damage to a business,” explained Mike Andrew, Motive IT’s Managing Director.
“We provide 24x7 monitoring and management solutions for a range of businesses from medical centres to smash repairers, lawyers and building companies. It doesn’t matter what the problems are, we can effectively anticipate them before they happen, and avoid what could be very expensive disasters. At a fraction of the cost of having someone full-time in-house.”
Motive IT can monitor and service networks as small as three to five computers up to more than 100 computers in a network.
“Motive IT provides Out-Sourced IT Solutions that give In-House support levels at affordable prices for all businesses. We take care of all computer-based requirements on a Priority Basis and let the business get on with doing what it does best. We combine the best in hardware, software and systems and manage the whole show,” Mike Andrew added.
“Today, companies need to focus on their core business. They don’t want interruptions from their software or hardware let alone parts of their businesses that are inter-related to the technology. We take that worry and responsibility off them, and give them the confidence that their systems won’t fail in some way. It’s a one-stop-shop. And we take ownership of the problems.
As Dick Phillips, General Manager of MediCar, said: “We can concentrate on our core business knowing the technology side is being looked after by people that really understand IT.”
Rachael Borg, Manager for Global Prestige Parts said: “Motive IT’s ongoing attendion to our computer system has not only improved reliability but it is also reassuring to know that our IT security concerns, back-up and virus protection are being maintained by professionals”.
“Motive IT’s solution has helped streamline our work processes leading to a 33% reduction in admin costs. This, in turn, has helped us achieve a 25 per cent increase in turnover,” according to Scott Elder, Director, Bennett and Elder Smash Repairs.
Motive IT backs their work with a warranty with their M3 Program of Monitoring, Maintenance and Maximisation of client’s computers..
“We give a guarantee on all work performed by Motive IT and any components that are replaced are guaranteed by their respective manufacturers. We will, on the customer’s behalf, ensure that any defective product is replaced and make the necessary arrangements with the manufacturer/supplier for this to be done within the warranty period of the component,” Mr. Andrew explained.
“Our M3 customers get a full money-back guarantee…if they are not happy with our service for any genuine reason, we will refund their money.”
Our 1300 number is: 1300 007 776
Motive IT is expert at relieving you of the problems, time and excessive costs of running your computer system.
It’s our competitive advantage:
Through a combination of our technical expertise, variety of clients and years of experience, we take the time to learn about the customer’s business and it’s individual needs.
We then bring a solution to your problems that is designed specifically for your business, taking into account the need to standardise the way in which your business is supported.
Our approach is to take ownership of the problem and let you get on with doing what you do best.
We then assess where the problems lie and work with you and the various suppliers to find a solution that is cost efficient and works for everyone in your business.
We believe that almost all our competitors, generally, pin the blame on someone else and leave the customer to sort out the solution.
We look for the most cost effective way to provide maintenance and an ongoing support agreement to our customers. Our competitors generally charge more for labour per hour and on-going maintenance.
We offer Managed Internet services where competitors leave that to the ISPs.
Our 1300 number is: 1300 007 776
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